This checklist contains all decisions and information you need to provide before your Lobster Cloud environment can be installed. Review this list before the onboarding call so you are prepared to discuss each topic with the Lobster technician.
Required decisions
Installation type
Option | Description |
|---|---|
New installation | An entirely new Lobster Cloud environment. |
Migration | Migrating from an existing on-premise or cloud system. See Migration to Lobster Cloud for details. |
AWS region
Information about the available AWS regions can be found here: AWS regions and data residency.
IMPORTANT
The region cannot be changed after installation.
Environment configuration
Option | Description |
|---|---|
Test + Production | Standard setup with a test and production environment. |
Test with DMZ + Production with DMZ | Includes a DMZ server for each environment. |
High Availability (HA) | Full HA setup with redundant components. Only available in Frankfurt. |
Network range
Select one of the following private network ranges (See VPN connections) for your Lobster Cloud environment. This decision is critical if you plan to set up a VPN connection, as the range must not overlap with your local network.
The network areas provided can be found here: VPN connections.
IMPORTANT
The network range cannot be changed after installation.
System sizing
You can find an overview of the available cloud sizing and editions here: Cloud sizing.
Software update preference
Option | Description |
|---|---|
Updates performed by Lobster (recommended) | Lobster manages all software updates automatically according to the standard maintenance schedule. |
Updates performed by the customer | You manage your update schedule via the Update Center. See the Software Update Policy page for details and risks. |
You can find more details on this topic here: Cloud update policy
Required information
E-mail server details
Lobster does not provide an e-mail server. You must provide your own SMTP server details before installation. See Error handling for details.
Information | Details |
|---|---|
SMTP server address | The hostname or IP of your e-mail server. See Error handling |
Port | 587 (SMTP with STARTTLS) or 465 (SMTPS). Port 25 is not available due to AWS restrictions. |
Credentials | Username and password for SMTP authentication. |
Sender e-mail address | The e-mail address used for outgoing notifications. See Error handling |
Recipient e-mail address | The address used for monitoring notifications. See Error handling |
Ensure your firewall is configured to allow communication between the Lobster Cloud and your e-mail server.
Contact information
Information | Details |
|---|---|
Main contact person | Name and e-mail of the primary technical contact. |
E-mail addresses for installation protocol | All e-mail addresses that should receive the system documentation after installation. |
Required training | Any training needs for your team on the Lobster Data Platform. |
Conditional requirements
If you need a VPN connection
Information | Details |
|---|---|
Firewall type | Your firewall must support IPsec/IKE. |
Static public IP | Your firewall must have a static public IP address. |
Local network ranges | Confirm that your chosen Lobster Cloud network range does not overlap with your local ranges. |
You can find more details about the VPN connection here: VPN connections.
If you would like to use AS2
Information | Details |
|---|---|
Port | AS2 uses Port 443 (fixed, not changeable). |
Certificate | Let's Encrypt certificates are not suitable for AS2. Prepare a self-signed or purchased certificate. |
You can find more details about AS2 and certificates here: SSL/TLS certificates
If you need custom DNS
Information | Details |
|---|---|
Your domain name | The custom DNS name you want to use instead of lobster-cloud.com. |
DNS provider access | You require access to your DNS provider to create an A-Record (or CNAME for HA systems). |
See DNS configuration for more details.
If you would like to use SAP
Information | Details |
|---|---|
Provide the SAP Connector driver compatible with ARM/AArch64 processors. |
Allowlist before installation
Before installation, please add the following e-mail address to your allowlist to ensure you receive your access credentials:
Your access credentials are sent automatically from this address. If you have not received an e-mail after installation, please check your spam folder first. If the e-mail is not there either, please open a ticket at support@lobster.de.
IMPORTANT
Please keep your changed password in a safe place. For fresh installations, the password can be reset by opening a ticket at support@lobster.de. If your system is already in operation, a password reset is not possible.