After your Lobster Cloud environment has been provisioned, you receive your access credentials via e-mail. This page explains how the credential delivery works, how to log in for the first time, and how to access the Lobster Data Platform.
Receiving your credentials
Your login credentials are delivered in two separate e-mails from cloudportal@lobster.de for security reasons:
Content | |
|---|---|
First e-mail | Your system URL and username. |
Second e-mail | Your password. |
The credentials are auto-generated during system provisioning. No Lobster employee has access to your password.
Important information
Action | Details |
|---|---|
Whitelist the sender | Add cloudportal@lobster.de to your e-mail whitelist before installation. If this address is blocked by your spam filter, you will not receive your credentials. |
Change your password immediately | Change the initial password immediately after the first login on all systems and the associated admin consoles. |
Do not share credentials | The initial credentials are intended for your designated administrator. Set up additional user accounts through the Lobster Data Platform after your first login. |
Logging in
Step | Description |
|---|---|
1 | Open your web browser (Chrome, Firefox, Edge). |
2 | Navigate to the system URL provided in your first e-mail. The URL uses HTTPS on Port 443. |
3 | Enter the username from your first e-mail and the password from your second e-mail. |
4 | Change the initial password immediately after the first login. |
No VPN connection or special software is required to access the Lobster Data Platform. The web interface is accessible from any standard web browser over the internet.
IMPORTANT
Please keep your changed password in a safe place. For fresh installations, the password can be reset by opening a ticket at support@lobster.de. If your system is already in operation, a password reset is not possible.
Multiple users
Multiple users can work in the Lobster Data Platform simultaneously. User management and Roles are configured within the platform by your administrator. Lobster does not manage user accounts within the platform.
Troubleshooting
Issue | Solution |
|---|---|
Did not receive credentials | Check your spam/junk folder for e-mails from cloudportal@lobster.de. If not found, contact support@lobster.de. |
Cannot access the system URL | Verify that your corporate firewall allows outbound HTTPS traffic on Port 443 to the Lobster Cloud. |
Forgot password | Lobster does not have access to your password. Use the password reset function in the platform or contact support@lobster.de for assistance. |